Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I sold 3 tickets to Warriors playoff game. The buyers told StubHub they were denied entry.

SH wrote to me that I would be charged cost of tickets plus $1000 fee, before they asked me one single question. I've been selling tickets for years as I am a season ticket holder. Eventually, once I provided the scan report, which showed that the buyers tried to enter the event twice, they said they wouldn't charge me the $1000. Their voice message sounded as if they were doing me a favor.

I spent hours on emails, research, stress, etc.. They provide very poor service.

SH lost a long time loyal customer all because of an obviously false claim by the buyer. Zero offer for compensation.

Product or Service Mentioned: Stubhub Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I liked: Phone staff.

I didn't like: Emails from claims dept, Customer service.

  • Stub Hub Ticket Scam
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