On November 9, 2007, I ordered Tickets to Broadways “The Little Mermaid” from the Ticket Company ‘Stubhub’. I purchased 2 tickets to the December 29th 8:00pm performance. My package was delivered by Federal Express on November 13, 2007. Due to the fact that my father had recently passed away, being very busy with his affairs, I did not have an opportunity to OPEN the FedEx package until November 22,2007. At that time, I discovered that I had been sent 2 tickets to NOVEMBER 29th performance. An entire month prior to the tickets I purchased. I immediately called StubHub and was told that the seller was a reputable seller and that they would likely send me the correct tickets, and that someone would call me.
On November 26, 2007, having not heard from anyone, I called again and was advised by StubHub that my 3day ‘grace’ period had expired, and that I was basically stuck with the November 29th tickets. That even though this was an error on the part of ticket representative, I was basically out $275.00.
Finding this result perfectly unacceptable, I tried in vain to speak with supervisors, all the while being told that I was stuck, despite the fact that I DID NOT get the item I had purchased. I was welcome to use the November 29th tickets. Well, Broadway is on strike now. So I inquired, what do I do with November 29th tickets, since the show is on Sticke. StubHubs response was, if you had a receipt, purchasing November tickets, we could refund you, but since you have a receipt for DECEMBER tickets, we can’t refund you, because as far as we are concerned you have DECEMBER tickets…. ARE YOU KIDDING ME?????????
I find this type of business practice completely reprehensible. To hold me accounatable for the human error on the part of StubHub and then the entire Broadway Strike is not only poor business but wildly insane.
I would definately reconsider my dealings with Stub Hub and I am hoping to reach everyperson on the internet