Manufacturer: Stubhub Category: Customer Care Clear all filters (7 of 7 reviews match)
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I originally purchased my overprices tickets for Hamilton from Stub Hub.My situation had changed and I listed said tickets for Hamilton (LA). I had been monitoring the prices. all week. I figured if no purchase, I would still use. I received an exorbitant charge on my...
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1.1
Product
Stubhub Customer Care
I didn't like
  • Tickets purchased and replaced
  • Replacement policy and email sent was in spam
  • Email went to my spam
#1096535
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Hi, I am a loyal stubhub user since 2008. I love the service and have bought and sold tens of thousands of dollars worth of tickets through stubhub. Three months ago, I erroneously posted Hamilton tickets (I think it was a site error- I did not realize I posted them) I...
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1.5
Product
Stubhub Customer Care
#1096075
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Once I received my tickets I noticed there was an issue that was not posted when I listed my tickets ( I knew nothing in advance) So instead of just ripping off the buyer I called STUBHUB and informed them of the issue. A very nice rep said it would be ok, no harm no...
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Product
Stubhub Customer Care
#1045043
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Please do not buy any tickets through this website as there is no control on where the charge is going to be applied and there is no track of your payment ever so you don't even have a clue if a ticket was purchased...i was charged without my consent for 2 tickets and...
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Product
Stubhub Customer Care
I didn't like
  • Very unhappy
#1025308
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site knowingly allows credit card fraud. they don't care. they just want the fees. did zero to resolve knowingly allowing fraud on my credit card. my bank denied the charge and they just kept lowering it until it got through. excuse was they were "investigating"...
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1.0
Product
Stubhub Customer Care
#925234
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The buyers told StubHub they were denied entry. SH wrote to me that I would be charged cost of tickets plus $1000 fee, before they asked me one single question. I've been selling tickets for years as I am a season ticket holder. Eventually, once I provided the scan...
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3.0
Product
Stubhub Customer Care
I liked
  • Phone staff
I didn't like
  • Customer service
  • Emails from claims dept
#862536
Reply to reviews
What a horrifying experience with stub hub I bought a ticket by mistake. Their purchase system on an iPhone is flawed. Called right away to try to resolve as instructed by their purchase information. Was told too bad you bought the ticket we can't doing anything about...
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Anonymous
Rags

I had the same exact problem on my Windows phone. Only intended to buy a pair of tickets, but actually wound up buying 2 pairs of tickets. I'm currently trying to sell the e...

StubHub Manassas Park, Virginia
Product
Stubhub Customer Care
#520111
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