Product: Stubhub Customer Care Clear all filters (0 of 14 reviews match)
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StubHub - The worst online experience for tickets imaginable

I bought tickets for a concert and was unable to locate or download the tickets upon purchase. The app required me to download a separate app - called flashseats - to try and find my tickets. If I want to re-sell my tickets for sale, I must then go back to the website to locate the tickets and try to list them. This process is a mess. The customer experience is completely unworkable. I recommend never using Stubhub.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Stubhub Customer Care
#1363294
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They don't know what they are doing. Still waiting for the ticket, they promise thing that they will send me and still waiting. I will not recommend the website even to my worst enemy. Overall they are poor training on answer questions. At this moment don't know if I...
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1.1
Product
Stubhub Customer Care
I liked
  • Phone staff
  • Customer service responded quickly
I didn't like
  • Seller fraud
#1272768
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StubHub - BEWARE Lacking customer experience

I'd look at their site and find a place to complain. Sure you can call customer service but they will give you their first name and no supervisor. never. it's a dead end to resolve an issue in a call center that is staffed with people who can not do anything for you. BEWARE. They take money from both sides of a transaction and if things go kafluee, you are out of luck. {{REDACTED}}
Product
Stubhub Customer Care
I didn't like
  • Not getting a refund for the bait and switch ticket i purchased
#1231707
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These tickets were delivered to the wrong address and I have spent my evening chasing them down.This is ridiculous. You have no customer service, you don’t care if people receive their tickets and you charge a fortune ripping off sports fan with your ridiculous fees. I...
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1.0
Product
Stubhub Customer Care
#1214511
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After 3 months of disputing Chase comes back to say Stubhub refuses to refund because the charge is too old. Are you kidding me? I am disgusted with Chase and Stubhub. Cancelled all of my accounts and will not pay the outstanding balance from Stubhub. I wish I would...
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1.0
Product
Stubhub Customer Care
#1213077
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I got tickets to a baseball game on friday February 9th.Shortly after getting said tickets the company took my tickets away and said they will have a team reach out as to why. MIND YOU! When they take your tickets away from you they still charge your account. You then...
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Product
Stubhub Customer Care
#1188553
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DO NOT SELL ON STUBHUB. Stubhub has predatory policy to exploit unwary sellers & profit from their mistakes. They take 10% for tickets sold, but extort sellers for 40% penalty if they make an error in the listing. Buyers either get 100% refunded or new tickets if their...
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Anonymous
will_3033

UPDATE #1: no reply and no resolution.

1.0
Product
Stubhub Customer Care
#1172159
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I originally purchased my overprices tickets for Hamilton from Stub Hub.My situation had changed and I listed said tickets for Hamilton (LA). I had been monitoring the prices. all week. I figured if no purchase, I would still use. I received an exorbitant charge on my...
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1.1
Product
Stubhub Customer Care
I didn't like
  • Tickets purchased and replaced
  • And all the time and money spent
  • Replacement policy and email sent was in spam
#1096535
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Hi, I am a loyal stubhub user since 2008. I love the service and have bought and sold tens of thousands of dollars worth of tickets through stubhub. Three months ago, I erroneously posted Hamilton tickets (I think it was a site error- I did not realize I posted them) I...
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1.5
Product
Stubhub Customer Care
#1096075
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Once I received my tickets I noticed there was an issue that was not posted when I listed my tickets ( I knew nothing in advance) So instead of just ripping off the buyer I called STUBHUB and informed them of the issue. A very nice rep said it would be ok, no harm no...
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Product
Stubhub Customer Care
#1045043
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