Product: Stubhub Customer Care Clear all filters (11 of 11 reviews match)
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These tickets were delivered to the wrong address and I have spent my evening chasing them down.This is ridiculous. You have no customer service, you don’t care if people receive their tickets and you charge a fortune ripping off sports fan with your ridiculous fees. I...
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1.0
Product
Stubhub Customer Care
#1214511
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After 3 months of disputing Chase comes back to say Stubhub refuses to refund because the charge is too old. Are you kidding me? I am disgusted with Chase and Stubhub. Cancelled all of my accounts and will not pay the outstanding balance from Stubhub. I wish I would...
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1.0
Product
Stubhub Customer Care
#1213077
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I got tickets to a baseball game on friday February 9th.Shortly after getting said tickets the company took my tickets away and said they will have a team reach out as to why. MIND YOU! When they take your tickets away from you they still charge your account. You then...
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Product
Stubhub Customer Care
#1188553
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DO NOT SELL ON STUBHUB. Stubhub has predatory policy to exploit unwary sellers & profit from their mistakes. They take 10% for tickets sold, but extort sellers for 40% penalty if they make an error in the listing. Buyers either get 100% refunded or new tickets if their...
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Anonymous
will_3033

UPDATE #1: no reply and no resolution.

1.0
Product
Stubhub Customer Care
#1172159
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I originally purchased my overprices tickets for Hamilton from Stub Hub.My situation had changed and I listed said tickets for Hamilton (LA). I had been monitoring the prices. all week. I figured if no purchase, I would still use. I received an exorbitant charge on my...
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1.1
Product
Stubhub Customer Care
I didn't like
  • Replacement policy and email sent was in spam
  • Email went to my spam
  • And all the time and money spent
#1096535
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Hi, I am a loyal stubhub user since 2008. I love the service and have bought and sold tens of thousands of dollars worth of tickets through stubhub. Three months ago, I erroneously posted Hamilton tickets (I think it was a site error- I did not realize I posted them) I...
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1.5
Product
Stubhub Customer Care
#1096075
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Once I received my tickets I noticed there was an issue that was not posted when I listed my tickets ( I knew nothing in advance) So instead of just ripping off the buyer I called STUBHUB and informed them of the issue. A very nice rep said it would be ok, no harm no...
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Product
Stubhub Customer Care
#1045043
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Please do not buy any tickets through this website as there is no control on where the charge is going to be applied and there is no track of your payment ever so you don't even have a clue if a ticket was purchased...i was charged without my consent for 2 tickets and...
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Product
Stubhub Customer Care
I didn't like
  • Very unhappy
#1025308
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site knowingly allows credit card fraud. they don't care. they just want the fees. did zero to resolve knowingly allowing fraud on my credit card. my bank denied the charge and they just kept lowering it until it got through. excuse was they were "investigating"...
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1.0
Product
Stubhub Customer Care
#925234
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The buyers told StubHub they were denied entry. SH wrote to me that I would be charged cost of tickets plus $1000 fee, before they asked me one single question. I've been selling tickets for years as I am a season ticket holder. Eventually, once I provided the scan...
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3.0
Product
Stubhub Customer Care
I liked
  • Phone staff
I didn't like
  • Emails from claims dept
  • Customer service
#862536
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