STUBHUB - an eBay company - Story
Visit my site and read my story:
I wanted to reward a friend with tickets to a Yankee game - one of the final games of the year. I decided to purchase tickets from StubHub. I realizing the tickets had been marked-up; nevertheless, this was a special event.
Not including the tickets, I spent $4k to in hotel, air and more just to travel to and from NYC.
The "expensive" tickets: over $2k
The original owner of the tickets: A Yankee season ticket holder. Ask me for his name.
When I attempted to use the tickets, the Yankees refused me at the gate. The tickets are invalid.
I telephoned StubHub. The phone rang and rang. I telephoned back and was placed on hold for - well, I gave up. How is a fan going to resolve a serious problem at the gate, when StubHub places us on hold forever?
I complained to StubHub. I was sent the Invalid Ticket Claim Form" and was tolded by Deju, "this type of situation is rare..."
Deju: "this type of situation is rare"
A StubHub representative, Sue at 415-222-3961, telephoned me prior to receiving the form. She encouraged me to complete the form and return it ASAP; she too stated this type of situation (selling tickets to fans that are fake or invalid) is rare. She said that she would be back in touch with me; that if I wanted to phone her I could...but that her voice mail (at customer service) doesn't work.
Monetary Loss: $2600.