StubHub
Reviews and Complaints

I've called several times in the last few weeks and keep getting disconnected before anyone even answers the phone. Please call me back at 914-260-****.

I bought tickets on StubHub and have never been able to download them. I now want to sell them, but since I am unable to download them myself, I reached out for help. For some reason, I have had to work between StubHub and Ticketmaster, and I'm still unable to access my tickets after spending hours now on the phone and with the virtual assistant.

Anyone who has to deal with these bums, will be sorry--they are the most incompetent co. I have ever...

THEY HAVE NO CUSTOMER SERVICE AT ALL TO RESOLVE ISSUES.

I never received my confirmation email for Thievery Corporation tonight. I just preferred them today. I don’t see it in my email nor the app.

I have paid for concert tickets. I can't find them. I'm getting worried; the concert is coming up soon and I don't know where to find them.

Disconnect 3 times and I havent received my money for the tickets Stub Hub sold for me. I received an email saying that the funds were in my checking account but they are not!

I paid for parking tickets, order number 64428****, date May 26 for $29.97. For today's Ricardo Montaner concert, I don't have my parking voucher.

I purchased tickets for a concert for October 3, 2026 in Colorado Springs on my debit card for $139.16 ending in 0762 and the purchase went thru. I ordered tickets on a different website with my credit card.

Please I highly want a refund be put back on my debit card ending in 0762 the total amount $139.16. I highly hope to hear from you soon, it will be highly appreciated it a lot.

I purchased ZZ Top tickets through Stubhub for a concert scheduled for May 23rd, 2026 that was canceled by the promoter. I received notification from Stubhub stating that my money for tickets would be refunded, within 10 to 24 days. Now here we are well over a month later, and I still have no idea where my refund is or what it's status is.I would never have done business with Stubhub if I had know

We still have not received our tickets for our anniversary concert! Its set for next month and I purchased these two months ago!

You cannot speak with a live representative. I have been trying literally for a week.

Using different phone numbers provided by Google. I sell a minimum of 10,000.00 in tickets per month using Stubhub and I just cannot get any customer service. It's pathetic!!

So I will be taking all of my sales to tikpik which is much much better anyway and you can speak with a live person if needed. Also, I will no longer buy using Stubhub.

"I bought 2 tickets to Gorillaz Concert in Charlotte, they sent me the wrong tickets in a different section. I received instructions to sent the tickets back, thought Ticket Master, I did, the tickets transfer are still pending and nobody answer me if I am got to get the right tickets, they just say I have to wait , they are working on it.

I have emails, phone calls, and the answer is always "no answer" .

By now I want to cancel the purchase, and get my money back, but they say I can t. help?"

They had available tickets that were in my same section and row but did not offer them to me as alternative replacements, but only offered me sections that were one full section further back. Replacement Options offered were not equal and there is no way to reach anyone to discuss it and going through their online chat doesnt get you Customer Service

I purchased tickets for a ZZ Top concert which was unexpectedly canceled. I was notified by StubHub that I would be receiving a refund for my tickets within 14 to 24 days from the date of cancellation notice.

It has now been 5 weeks, and I still have not received a refund or had any kind of correspondence from StubHub. I am a pissed-off customer.