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StubHub - Overpriced and High Service Fee

1.5
Details
StubHub - Overpriced and High Service Fee
I paid nearly 185% of the face value of the tickets, including the service fee. The ticket itself was 168% of the face value alone. We all know businesses need to make a profit, but this is highway robbery. Won't EVER use StubHub again. Ever. And it's impossible to reach customer service to report a bad customer experience. Conclusion: they don't care once they have your money.
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Review
#1678048 Review #1678048 is a subjective opinion of poster.
Pros
  • Instant downloaded tix
Cons
  • Price
Reason of review
Pricing issue
Loss
$86
Preferred solution
Price reduction
Tags
  • Overpriced Tickets

StubHub - Not feeling very confidant !

1.0
Details
still waiting on tickets 5 months later......think ive blown my cash!
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Review
#1683085 Review #1683085 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$260
Preferred solution
Deliver product or service ordered
Tags
  • Not Reciving Tickets
1.6
Details
Purchased tickets 2 weeks ago for tonight(Sept 19). My email confirmation said I'd receive the tickets Sept 18. I didn't receive them. I called first thing this morning, got disconnected after 15 min on hold, started over, got a nice guy who said he'd contact the...
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Review
#1658369 Review #1658369 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

StubHub in Arvada, Colorado - STAY AWAY!

1.9
Details
Purchased my tickets and was promised to get them a night before my event. The night before I still had no tickets. Called them in and a lady assured I would get my tickets by 1 am (my event was supposed to start at 7 am next day), since a seller was a very reliable ticket scout, in case he hasn't transfered tickets, they promised a ticket replacement, an agent said there were many other tickets available to that event and they would get me in 100%. Guess what.. I got up at 5am, no tickets. I talked to another agent and she said there were no other tickets available so they had to cancel my order. Thanks for your lie StubHub! Never again I buy tickets from you! I wish I have read reviews before buying.
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Review
#1618702 Review #1618702 is a subjective opinion of poster.
1.0
Details
Anyone who uses STUBHUB is an IDIOT and I don't feel sorry for you. STUBHUB - SUCKS MAJORLY. I work at a sports arena in Boston as an usher and we scan tickets, and 9 times out of 10 the people whose tickets do not work are from Stubhub. The first thing out of my mouth...
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Review
#1612545 Review #1612545 is a subjective opinion of poster.
Cons
  • Poor customer service
  • No refunds
  • Customer service line that doesnt work
Reason of review
you allow fake tickets to be resold and ruin experiences for people attending events. You also have no customer service and don't Refund $$$$
Preferred solution
Develop a customer service phone line open 3 hours after the event starts, and have an CSR office open until 3 hours after the event starts. -in the cities you do busines in. Vett the ticket sellers and do not let them sell FAKE tickets.
Tags
  • online ticket sales
  • Seller Fraud
  • Stubhub Fake Ticket
StubHub double charged me I am very unhappy with StubHub. In March I bought tickets for Hamilton through StubHub. We tried to enter the show, but only one of the tickets scanned successfully. We confirmed that the ticket was invalid at the box office. I told my wife to...
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Review
#1547133 Review #1547133 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$790
Preferred solution
Full refund
Complaint Details I recently received the following email entitled “password reset notification for your stubhub account” Hi , At StubHub, we're committed to your security. As a precaution, we've reset your StubHub password to keep your account secure. The next time...
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Review
#1537804 Review #1537804 is a subjective opinion of poster.
Cons
  • Cyber-security
  • Customer service
Reason of review
cyber-security
Preferred solution
Please tell customer information about the *** Or explain why we were told there was a *** when there wasn't.
Tags
  • Purposefully Misleading
1.0
Details
I purchased tickets to a show in February and when I arrived at the venue, the seller sold the tickets to another person as well through another vendor. I had to purchase new tickets at the venue. I emailed StubHub after the event, and when I never heard back after a...
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1 comment
Anonymous
#1725314

I was robbed too, 1000$

Review
#1517863 Review #1517863 is a subjective opinion of poster.
Cons
  • Price
  • Ripped me off
  • Fake tickets
Reason of review
Poor customer service
Loss
$540
Preferred solution
Full refund

StubHub - Fix my tix

5.0
Details
I need my ticket fixed right now no
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Review
#1514022 Review #1514022 is a subjective opinion of poster.

StubHub - Horrible sight that is misleading and a huge rip off

I am more than disgusted at this ridiculous company. How dare they sell me assigned seating in a venue that is general admission STANDING ROOM ONLY? My mother is handicapped and I spent close to $400 and we couldn't even watch the show.
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Review
#1486279 Review #1486279 is a subjective opinion of poster.
Cons
  • Thievery
  • Ripped me off
  • Not resolving issue
Reason of review
Not as described/ advertised
Loss
$363
Preferred solution
Full refund

Contact StubHub Customer Service

Mailing Address:
StubHub, Inc.
199 Fremont Street, Suite 300
San Francisco, California 94105
United States
Phone:
+61 180 077 0534
All StubHub Contacts
1.0
Details
If you want to see phish for free, StubHub will hook you up. Just gotta follow a few simple steps (props to the phan who shared this info on the phish forum). Here’s how it went down: my buddy and I struck out on the lotto for the first time in six years. Nothing on...
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Review
#1448551 Review #1448551 is a subjective opinion of poster.