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contacted customer service and they say they only guarantee that seats are together and starts with the lowest numbered seat. you can't pick the end of the row going to the middle so you don't have to walk by people the whole game. bought five tickets now stuck in the...
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1.1
I didn't like
  • No flexability to to pick seats
#1258506
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I bought tickets for my daughter for the Talor Swift concert. at the gate we were told the tickets were not valid. We called Stubhub, waited on the phone line for a long time, answered all kinds of questions, finally they issued two new tickets, I waited for a long...
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1.0
#1255383
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StubHub - Obstructed view and not compensated

STUB HUB COULD NOT HAVE CARED ANY LESS!! Bought tickets for celtics playoff game on the loge floor only to find a huge green ad table in front of us. This table was not represented in the stub hub view from the seats. I wasn’t looking for compensation - just didn’t want other people to get taken like I did. Oh and they cancelled two of our parking passes as well. Use another ticket reseller
1.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1244840
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I purchased tickets for a soccer match almost a month ahead of time, to later find out that the match date had changed 2 days before I purchased them, but StubHub didn't update it, in fact it hadn't been updated until I emailed them to complain.The tickets are going...
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2.1
I liked
  • Concept of stubhub
I didn't like
  • And all the time and money spent
  • Completely ignored us and our complaints
#1240216
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I'd look at their site and find a place to complain. Sure you can call customer service but they will give you their first name and no supervisor. never. it's a dead end to resolve an issue in a call center that is staffed with people who can not do anything for you....
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I didn't like
  • Not getting a refund for the bait and switch ticket i purchased
#1231707
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The cost of my tickets were 300% of face value and the Stub Hub fees were 50% of the ticket price. I will not use Stub Hub again. Had an issue with misplaced tix, Stub Hub was no help. The box office said they could reprint tix if they had been purchased via ticket...
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1.0
I didn't like
  • No partnership with venue
  • Price
  • Fees too high
#1229021
Reply to reviews
These tickets were delivered to the wrong address and I have spent my evening chasing them down. This is ridiculous. You have no customer service, you don’t care if people receive their tickets and you charge a fortune ripping off sports fan with your ridiculous fees....
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1.0
#1214511
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I purchased tickets. Never received the tickets. Chatted, spoke to them for several hours and never could get the tickets transferred. I reported to Chase within 24 hrs to not pay. After 3 months of disputing Chase comes back to say Stubhub refuses to refund because...
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1.0
#1213077
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StubHub - Ripped me off
i bought 2 tickets for the world soccer to my client and his wife and they promised me to get the tickets before the endo of february and then they are playing around and saying until april and other agent saying you will get them in june and the crazy thing that there...
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I didn't like
  • Ripped me off
#1208382
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Sold tickets to tedeschi trucks Feb.24th 2018 at Ryman Auditorium .Ticketmaster had a ticket delay,so tickets were to come on Feb.23rd at 8pm print at home or mobile.on the 23rd they never said Print tickets like they were suppose to.so i wait they never came,i call...
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1.0
#1208296
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