StubHub Reviews

I ordered tickets to Busch Gardens Williamsburg that were advertised on Afterpay, but were handled through StubHub. That would have been fine, but after I was sent to StubHub, StubHub sent me to another website and sent me a message saying that they no longer sell Busch Gardens Williamsburg tickets, and for that reason, I was sent to another website.

This was so uncalled for! Having to go to three websites, and then Preezee said they don’t sell Busch Gardens Williamsburg tickets at all. So since I bought the tickets originally from Afterpay, they sent me back to Preezee for a refund. I was told to go to StubHub for a refund since that is where the tickets should have been bought from.

StubHub told me that Preezee was to issue the refund, and Preezee said StubHub was to issue the refund. So you can see for yourself where this is going! It’s been a back-and-forth issue between the two websites, as in the meantime, I'm still having to pay Afterpay the $200.00 for tickets I never received. Preezee did reach out to me and said a refund would be granted if StubHub would send them an email stating that I have not purchased any other type of gift card(s) or ticket(s) through their website (StubHub website).

As of now, StubHub refuses to send an email to Preezee on my behalf in order to get the refund I asked for and deserve. As far as I'm concerned, StubHub has the worst professional public relations and professional business ethics shown to their customers, as I've ever seen. They value money over their customers and have shown this to be true! I will never do any type of business with this company, nor would I ever refer anyone to StubHub.

Their professionalism is so poorly demonstrated; it’s without any words imagined or possibly described!

I submitted a screenshot of some 'coupon code' that just does not exist. But in fact, they got $200.00 from me that they refuse to refund me.

Purchased concert tickets through Stubhub twice, same scam both times. Tickets were never sent despite them stating they had been, that they would contact me 30 minutes before the show to ensure I received them, never called, told me that my tickets were accepted, but through both of my emails, nothing was ever sent and tickets were never available on stubhub or AXS, whom they stated the tickets were through.

I was lucky enough to request my refund last month before they had the opportunity to close my confirmation number, but then I had to purchase new tickets that were worse and over $100 more expensive.

This last time, I was unable to get a refund despite them having a guarantee, and had to purchase tickets at the venue. I have reported Stubhub to the Better Business Bureau

Stub Hub screwed me. I bought tickets for the Angine de Poitrine show at the Teragram Ballroom 6 months in advance of the show.

I planned ahead; my friend flew here for the event. We were to meet up with other ticket holders. Alas, the tickets never came. Is this a scam?

Stub Hub was like, Ah well, we are sorry and understand your frustration, but we are so happy to give you a full refund. I dont want a refund! I want the tickets I purchased months ago. I was humiliated as my friend took time off and bought an airline ticket for this show.

All our friends were there but us.

*** Stub Hub. Never again!

StubHub Refuses Refund After My July 8 Death of a Salesman Performance Was Postponed Indefinitely

StubHub Order Number: 64461****

Purchase Price: $261.63

Event: Death of a Salesman

Original Performance Date: July 8, 2026

Venue: Winter Garden Theater

I purchased tickets through StubHub for the July 8, 2026 performance of Death of a Salesman. My order number is 64461**** and I paid $261.63 for the tickets.

A few days before the scheduled performance, I was notified that the July 8 performance had been postponed to TBA.

At that point, I understood that the production might eventually announce a replacement date and that I might have to wait.

However, the circumstances have now materially changed. The production subsequently reduced the number of performances, and August 9, 2026 was announced as the final performance date.

August 9 has now passed, yet there has been no replacement date for my July 8 performance.

I contacted StubHub customer service to explain the situation and specifically pointed out that the production had reduced its number of performances and that the announced final performance date had now passed.

My StubHub case number is my order number 64461****.

Despite the fact that the original July 8 performance did not occur, no replacement date has been provided, and the productions announced final performance date has already passed, StubHub continues to treat this as an indefinite postponement and has not provided a refund or a concrete replacement performance.

This is extremely frustrating because I purchased tickets for a specific performance on July 8, not an indefinite right to attend an unspecified future performance.

I am not asking for a refund simply because I changed my mind or can no longer attend. I am asking for a refund because the specific performance for which I purchased tickets was postponed indefinitely, and there is now no confirmed replacement performance despite the production reaching its announced closing date.

StubHub continues to hold my $261.63 while providing neither the performance I purchased nor a confirmed date on which my tickets can actually be used.

I am requesting a full refund of $261.63 to my original method of payment, including applicable fees.

I have retained the original order confirmation, ticket information, screenshots of the postponement, information regarding the productions reduced schedule, and my communications with StubHub.

I am posting this complaint because repeated attempts to resolve the issue through StubHub customer service have not produced a meaningful resolution.

Desired resolution: Full refund of $261.63 to the original payment method.

I would also like StubHub to provide a written explanation of how it considers this an ongoing postponement when the announced final performance date of August 9 has already passed and no replacement performance for July 8 has been announced.

I purchased two Category 1 FIFA World Cup tickets through StubHub for the Germany vs. Côte d'Ivoire match in *** on June 20, 2026.

The total amount charged was $2,153.66. My husband and I traveled internationally specifically to attend this event. On the day of the match, the original seller failed to transfer the tickets correctly. *** acknowledged there was an issue with the seller and assured us they were working to provide replacement tickets.

The first replacement StubHub sent was not equivalent to what I had purchased. Instead of Category 1 tickets, they provided Category 3 wheelchair & easy access tickets. I immediately notified StubHub because these were not the tickets I had paid for. StubHub instructed me to transfer those tickets back, which I did immediately.

They then created a second order and repeatedly promised that comparable replacement tickets would be provided before kickoff. Throughout the day, I spent hours on the phone with multiple customer service representatives and supervisors. I was given several deadlines for replacement tickets that came and went without any tickets being delivered. Ultimately, *** failed to provide usable replacement tickets before the match started, and we missed the event entirely despite traveling to *** specifically for it.

After the event, I complied with every request StubHub made. I submitted proof of the ticket transfer back to StubHub multiple times, provided screenshots, order numbers, and all requested documentation. I was later advised by phone that a full refund had been approved. However, despite those assurances, I have still not received my refund or written confirmation that the refund has been processed.

I received an email stating that my refund request was under review and that I would receive an update within 72 hours. That deadline has now passed without any meaningful communication or refund. This experience has been extremely disappointing. The financial loss, the time spent dealing with customer service, and the fact that we missed a once-in-a-lifetime event after traveling internationally made this one of the worst customer service experiences I have ever had.

I am simply requesting that StubHub honor its commitment by immediately processing the full refund for an order that it was unable to fulfill. Based on my experience, I cannot recommend purchasing high-value event tickets through StubHub until this matter is resolved.

the StubHub Customer Care Team,

My name is Rachel, and Im writing to request an urgent review of a charge on my account that has left me in a very difficult financial position.

Im 22, recently married, and running a small startup money is tight, and this situation has been genuinely devastating for me.

Here is what happened: my friends and I had plans to attend a concert, but they had an emergency and had to cancel last minute. That left me needing to resell our tickets on my own, in the middle of an extremely busy workday.

Each time I created a resale listing, it never appeared on my account.

I checked repeatedly and could find no confirmation that the listing had gone through. I also emailed customer service at that point, but did not hear back in time. Believing my first listing had failed, I created a second one and when that also didnt appear, a third. At no point did I see any of these listings live or receive confirmation that they had posted successfully.

I only discovered the scope of the problem when I saw that nine tickets had sold, when I only ever had three tickets to sell.

I was later told Im responsible for covering 100% (or more) of the cost of the tickets I didnt actually have tickets sold as a direct result of a platform issue, not any intent to oversell on my part.

I want to be very clear: I never intended to list more tickets than I had. I was trying to fix what appeared to be a broken or unresponsive listing process, and the lack of visibility into my own listings is what caused this cascade. This has put me in a financial position I cannot absorb right now.

Im asking StubHub to please review the listing history and system logs on my account for this event, and to reconsider the charges given that this was caused by a platform display/confirmation issue, not by me knowingly overselling.

I would greatly appreciate a prompt response, as this is an urgent and stressful situation for me.

Given all of this, I am formally requesting a full refund of all charges related to this incident. I do not believe it is fair or reasonable for me to bear the cost of a system error that was entirely outside of my control.

Thank you for taking the time to read this and for your help in resolving it.

Sincerely,

Rachel

On Nov of 2025, I purchased tickets for Cubs vs. Yankees on July 31, 2026.

I traveled to Chicago for this game. The tickets were sent the day of, just an hour or two before the game. I was unable to retrieve the tickets through email or through the ballpark. I had to do all this legwork with customer service while driving to the stadium.

I was never able to actually get the tickets I paid for as the game was about to start. I was also not able to explore Wrigley Field since I couldn't get in on time due to having no tickets. I got fed up arguing with customer service and ended up purchasing tickets on SeatGeek last minute. I asked customer support for refund instructions, and they ignored me.

I ceased arguing with them and just enjoyed the game thanks to the last-minute purchase I made. I'm still owed a refund from StubHub. Nobody has reached out to me to see if I even made it to the game. I use StubHub, Ticketmaster, Ballpark, etc., so I know how to use the apps.

Something went wrong that day, and I ended up paying the price. I purchased the tickets in November; why the *** are tickets sent an hour before the game? You need to give some time in case issues like this arise.

StubHub failed me. You owe me $221.40.