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Kenneth R Xyj
Verified Reviewer

How can I get my refund

Top question

When and how will I get my refund on my St.louis Blues tickets I purchased and the get is cancelled.

0
Guest

Hi stubhub team, I’m reaching out regarding a ticket refund. I purchased 2 tickets to the tame impala show at [GEOGRAPHIC_DATA], 14th of March. And was unable to enter the show due to not receiving the tickets. As you can see below the tickets were sent, although since I purchased the tickets on my Apple ID account major issues with pulling up the barcode caused us to be rejected to enter the venue. Calling [PERSON_NAME] was not working while in the arena and we had no choice but to leave the event. Losing the experience of the show and almost $500 along with it. Please reach out for discussion of a refund for the tickets, thank you. After talking on the phone to a representative they claimed there was NOTHING in their power they can do to get my money back.. so in short .. You CANNOT

Guest

You likely won't get it back. I am considering filing suit against them. Three months of calls, lies, fake "escalations," etc. And they say there is nothing they can do. There is ALWAYS something you can do.

Maggie Grant
Travel Expert

According to the StubHub Coronavirus update, when the event is cancelled, StubHub should add a coupon worth 120% of your original order to your StubHub account. You can apply this coupon to one or multiple StubHub orders in the same currency until Dec. 31, 2021.
To get more information about how to request a refund, please contact the StubHub directly by phone at (866) 788-2482 (toll-free number).
Support is provided
  • Weekdays: 5:00AM - 9:00PM Pacific time
  • Weekends: 5:00AM - 8:00PM Pacific time

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Melanie Cooper

StubHub is offering credit instead of a refund. Can I insist on cash?

I'd really prefer my money back instead of a voucher I might never use. Has anyone actually forced them to give a cash refund instead of site credit?

1
Jordan L Hiv

Let me tell you what not to do . Use StubHub! I have been waiting a year for my 430 dollar refund and they have yet to have a number to talk to anyone that speaks English. Worst experience of my entire life . Good luck!

Carolyn M Fwf

It really depends on your situation. I did get a refund. My NFL tickets had specific seats and a section number. Those same tickets were still posted out on Ticketmaster, and when I wrote to Ticketmaster to tell them to take them down, they said "your issue is with Stub Hub" (meaning they were verified sellers with Ticketmaster). The problem with a voucher, if it's for a NFL game, is you don't know until near game time where your seats will be. I travel for football games (hotel, airfare) so that was not a viable solution for me. It took a week, you have to stay on them and escalate all the way up. I spoke with 4 people before I got a resolution. Good Luck!

tersa 2025

I couldnt even get the voucher.

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TH Thomas H
Verified Reviewer

How do i get my tickets

I purchased tickets as a guest then found my Stubhub information and signed in under the email i bought my tickets. I did not use the access code and now i can't find tickets

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1 comment
Guest

So that is because you bought the tickets as a guest. You need to go to the " have an access code, find your order option" that is at the bottom of the login page while not logged into an account. And it will ask you to enter your "access code, Phone number, and email" Then you will click get tickets and the tickets should pull up.

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Kellie H Gqy
Verified Reviewer

Trying to view my tickets

The access code that was given to me to view my tickets is coming up as invalid. I have an order number 50201****.

Is there a way to get a new code so that I can view my tickets? Thank you

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1 comment
Guest

please call our Customer service line. this website has no association to Stubhub. 1 (86*) ***-**** we can help you from there.

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Gina R Gov

When will I receive my refunds?

I ordered two sets of MLB spring training tickets and the games were cancelled. The order numbers are 55553**** and 55559****.

When will I receive my refunds? Thank you.

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1 comment
Maggie Grant
Travel Expert

According to the StubHub answers section, if the event is cancelled, StubHub should add a coupon worth 120% of your original order to your StubHub account. You can apply this coupon to one or multiple StubHub orders in the same currency until December 31, 2021. When you order, please choose the coupon at checkout.
To request a refund, please contact the StubHub customer care team by phone at (866) 788-2482 or via the live chat on the StubHub contact us page.
Support is provided:
  • Weekdays: 5:00AM - 9:00PM Pacific time
  • Weekends: 5:00AM - 8:00PM Pacific time

If StubHub sent a refund, you should get it on the original payment method in up to 5 business days.

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Kanika A Uju
Verified Reviewer

Can I cancel my tickets now

Can I cancel my tickets now?

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Luismiguel Cag

Hello, My friend bought eight tickets for a group of us to attend the Friday night, June 20, Metalli...

Hello, My friend bought eight tickets for a group of us to attend the Friday night, June 20, Metallica show, but my wife is pregnant and cannot make it. I want to sell her ticket.

How can I do that when my two tickets are tied up with that group? Thank you, Joey

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jessica a Lsc
Verified Reviewer

Why are sellers allowed to change the tickets they originally put up for sale

Why are sellers allowed to change the tickets they originally put up for sale? I bought tickets to a specific section and now they send me seats to a different section. How is this possible?

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Pieper Ffn
Verified Reviewer

I bought Oklahoma Sooners football tickets as a guest

I bought Oklahoma Sooners football tickets as a guest. The tickets are there I need to transfer the tickets to family members . Can I transfer the ticket through text message will they work at the gate ?

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Talisa Gne

How can I transfer my Ticketmaster Tickets to sell them on StubHub

How can I transfer my Ticketmaster Tickets to sell them on StubHub? Ticketmaster says I can’t sell them, but I can transfer them.

Where and how do I transfer my tickets to StubHub?

Thank you so much!! Kris Olson

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Nam K Paf
Verified Reviewer

I can't change the shipping address

I ordered e-ticket at barcelona football on Feb 5. But suddenly it changed to paper ticket and even address change doesn't work.

I tried to contact by many ways but there's no respond from stubhub. Please help me.

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Larry W Yup

How can I see my tickets

I am trying to pull up my ticket to the NCSU basketball game for this Saturday. I downloaded app and it won’t let me create an account or sign in to get the tickets. Order # 50926****

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Alon I
Verified Reviewer

Helpp

I have ordered a ticket and by mistake i put my old email address. But i can’t enter this email box since it’s very old and it’s not existing anymore. How can i get the ticket to my new email the game in 04.01 so I real need your help My email is: aloniluz93@***.com Thank you

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Jessica P Jnp

Where are my tickets

Hello, I have an email stating "view my tickets" but when I click on it, then hit orders the tickets does not pop up?

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Chiara K Lja
Verified Reviewer

How will I get refund for failed purchase?

A few days ago I failed buying tickets for the US Open as I was too late. I added my Paypal data but didn‘t confirm the purchase.

Though the money for the tickets was debited and I didn‘t receive any order confirmation to my email. So I would politely ask to get the money back on my Paypal.

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Norm W Mob
Verified Reviewer

Email address

I would like to have the StubHub email address so I could have a record on file on my dispute. Aaaaa

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Dorothy Ann Marie O
Verified Reviewer

When will I receive the tickets for westlife in London by email please

We’re flying to London on August the 4 and like to have the tickets before we live Ireland please Dorthey Ann Marie O Brien.

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Charity T Vga
Verified Reviewer

How do I get my refund.

I got very ill so we where not able to go to the A’s game on July 4th. I purchased two tickets from StubHub. I want to get a refund.

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Danielle P Vfi
Verified Reviewer

How Can I get my refund?

I purchased 2 tickets, as per purchase orders- 7W3F0H9M1342 and 7W3K0J971V41, however did not receive the tickets. Did not receive any response from the site.

I want my money Back.

Looking forward for a response and a date of payment. Rgds, Danielle

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Ram S Jfp

Still waiting for tickets

Hi! I did at 11/11/2019 the Order 55109**** still waiting for my tickets!!! The show is at 0606/22!!!whete them??

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