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This week the number of StubHub customer service requests is much higher than usual.

Contact StubHub Customer Service

How to Reach a Person at StubHub

Verified Contact Information

Toll-Free Number:

  • 1-866-788-2482
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • 1-213-442-1740

Legal:

  • 1-855-420-3571

Technical Support:

  • 1-272-788-2482
    App Support

Customer Service:

api.support@stubhub.com
StubHub API
apps.mobile@stubhub.com
Mobile App

Legal:

privacyrequest@orders.viagogo.com
Privacy Inquiries
safety@stubhub.com

Media:

affiliates@stubhub.com
Affiliates
commentsrequests@stubhub.com

StubHub Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular StubHub Phone Number
1 (866) 788-2482
Average Hold Time
00:03:30
Average Calls duration
5 minutes
Most Popular StubHub Email Address
api.support@stubhub.com
StubHub Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Contact StubHub?

While StubHub customer service does not currently offer a live chat feature, customers can contact StubHub support via alternative methods to access assistance. You can always head to the Frequently Asked Questions section on the StubHub website which is a storehouse of detailed answers to questions commonly asked by the customers.

In addition to the FAQ section, the peer-to-peer community is another resource where you can post questions, share experiences, and get advice from other StubHub users. This interactive platform allows for a wide range of solutions and shared experiences

If these self-help options do not resolve your query, you can call StubHub at their customer service number 1-866-788-2482 during their business hours or email StubHub at api.support@stubhub.com.

You can use the StubHub contact email address api.support@stubhub.com to reach out to StubHub customer service. If your concern is not urgent or needs extensive elaboration, it’s best to email them in detail and attach files if necessary. You can always email them at your convenience and keep a record of the communication if you are facing a complex problem.

StubHub customer service uses email communication to assist clients, providing comprehensive and well-crafted responses to their queries. So, whether you're in need of general StubHub help, dealing with an issue that requires StubHub support, or you have a more complex inquiry, you can send an email and get the assistance you require.

You can call the StubHub customer support phone number at 1-866-788-2482. It’s a toll-free service provided by the company for their clients, creating a convenient and accessible mode of communication. This StubHub customer service number is operational every day from 5:00 AM to 9:00 PM Pacific Time when customers can call and enquire about their ticket inquiries, purchase help, or resolve any other issues related to their service.

The wide window of StubHub customer service hours ensures that customers can reach out at a time suitable for them, leading to increased satisfaction and an improved overall customer experience. So if you're looking to get StubHub help to interpret their policies or troubleshoot a transaction issue, dial the StubHub customer service number.

PissedConsumer Club

Contact Information

StubHub Website:

StubHub Help Center:

Corporate Office Address:

StubHub, Inc.
1209 Orange Street, Corporation Trust Center
Wilmington, Delaware 19801
United States

Other Info (opening hours):

Other Locations:

viagogo GmbH

Rue Du Commerce 4

1204 Geneva, Switzerland


viagogo Entertainment Inc

1209 Orange Street

Wilmington DE 19801, USA

More contact details

How Customers Rate StubHub Support?

4.1 / 5
Good

Based on 12.1K calls to StubHub customer support through PissedConsumer.com and 76 survey responses.

Total Calls
12.1K
Avg Call Duration
04:42
Issues Resolved
10%

Why Customers Call StubHub?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 47%
  • Product/ Service 11%
  • Request for Information 10%
  • Shipping and Delivery 8%
  • Refund 6%
  • Payments and Charges 5%
  • Account 4%
  • Activation/ Cancellation 3%
  • Return/ Replace 2%
  • Website/ Application 1%
  • Employment <1%
  • Cards <1%
  • Staff <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%
  • Booking and Reservation Issues <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%
  • Payments & Transfers <1%

Customer Inquiries & Issues

47%
  • "Tickets, tickets haven't come through, and it is event date"
  • "Getting only 2 tickets out of 4 ordered"
  • "Misinterpreted"

Product/ Service

11%
  • "Parking purchase not honored"
  • "I cannot claim my purchased tickets for an even tomorrow morning"
  • "Can't find ticket"

Request for Information

10%
  • "Want an update on my order"
  • "Question about listing that sold"
  • "Can I put my tickets for For Sale and can I still redeem them if I don't sell them?"

Shipping and Delivery

8%
  • "Don't know where to pick up my tickets"
  • "Undelivered tickets"
  • "Tickets not received"

Refund

6%
  • "Refund"
  • "Refund on my ticket"
  • "Tickets showing as refunded"

Payments and Charges

5%
  • "Payout not completed"
  • "I need my reimbursement from the Luke Bryan Farm tour 2026 Latrobe PA 1846 farms"
  • "Fraudulent tickets"

Account

4%
  • "i used the wrong email on my purchase"
  • "Verifying my Milwaukee baseball purchase"
  • "Used wrong email for my order"

Activation/ Cancellation

3%
  • "Cancelled sale"
  • "Cancelation"
  • "Cancel ticket"

Return/ Replace

2%
  • "Need to correct email to obtain my tickets"
  • "Tickets not transferred to correct email"
  • "Would like to exchange my tickets"

Website/ Application

1%
  • "Cannot access tickets"
  • "I am unable to download my tickets that were purchased, paid for last Thursday."
  • "Site sold me wrong seats"

Employment

<1%
  • "Received email that my StubHub tickets were canceled after already purchasing them. So I purchased tickets through a different provider . 2 Dez later I received an email that said they charged my credit card and they would let me know when my tickets"
  • "StubHub doesn't list an official parking lot as an option. How does it get added so customers can sell official parking lot passes. SeatGeek has it listed."
  • "To the StubHub Customer Care Team, My name is Rachel, and I'm writing to request an urgent review of a charge on my account that has left me in a very difficult financial position. I'm 22, recently married, and running a small startup — money i"

Cards

<1%
  • "Card I was using to pay for tickets has been cancelled. I am behind on payments and maybe getting turned over to collections. I want to use another card to pay off balance."
  • "Gift card"
  • "Card issue"

Staff

<1%
  • "Customer service"
  • "Second party service"
  • "Customer service hung up on me twice and would listen to me"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scammed"
  • "scam"

Questions About an Order

<1%
  • "Order status"
  • "My order"
  • "Orders"

Booking and Reservation Issues

<1%
  • "Ticket"

Claims & Legal Issues

<1%
  • "Claim"
  • "Accident"

Streaming Services

<1%
  • "Ticketversand Info"

Payments & Transfers

<1%
  • "Payout"

Compare StubHub Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Ticketmaster
Ticketmaster Customer Service
stars-rating-fill
4.2 out of 5
SeatGeek
SeatGeek Customer Service
stars-rating-fill
4.0 out of 5
Vivid Seats
Vivid Seats Customer Service
stars-rating-fill
4.4 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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