StubHub Phone Numbers and Emails

Toll-Free Number:

  • (866) 788-2482
    United States and Canada
  • (415) 222-8400
    All other countries
  • (866) 788-2482
    United States and Canada
  • +61 180 077 0534
    Australia
  • +3 380 554 2574
    France
  • +49 800 724 1913
    Germany
  • +52 800 436 0113
    Mexico
  • +44 800 783 0260
    United Kingdom
More phone numbers and emails Less phone numbers and emails

StubHub Contact Information

StubHub Website:

StubHub Online Chat:

Corporate Office Address:

StubHub, Inc.
199 Fremont Street, Suite 300
San Francisco, California 94105
United States

Other Info (opening hours):

Weekdays: 5:00 am - 9:00 pm Pacific time
Weekends: 5:00 am - 8:00 pm Pacific time

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StubHub Rating Based on 174 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of StubHub Customer Service Calls

579 TOTAL
CALLS
15:56 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StubHub Customer Service?

Refund Question:

  • “Refund”
  • “Ticket refund”
  • “I need a refund and didn't get my tickets”

Shipping and Delivery Question:

  • “I ordered tickets in May for the 9/26 Jonas Brothers concert and I have not received my tickets yet.”
  • “I did not receive my tickets”
  • “Tickets didnt arrived”

Account Question:

  • “Account error, can't access tickets”
  • “I think there was fraudulent activity on my account, trying to find out where my tickets are that I purchased and was charged for but I have no tickets in my account”
  • “Can't create account”

Activation/ Cancellation Question:

  • “Tickets cancelled”
  • “When pay my ticket for internet the day the event is incorrect , I would like cancel”
  • “Cancellation”

Request for Information Question:

  • “Wanting to know about my refund”
  • “I bought tickets this morning and I do not know how to get the tickets”
  • “Need to talk to someone”

Product/ Service Question:

  • “Tickets aren't working for event right now”
  • “Cant transfer tickets for Sundays game.”
  • “Ticket I bought from you didn't work. So I would like you to return my fee. Please email me.”

Payments and Charges Question:

  • “I never got my reimbursement for my Stephen Marley concert Greensboro North Carolina”
  • “Dispute charge”
  • “Payment not received”

Employment Question:

  • “Tickets are not listed on stub hub profile.”
  • “Stubhub tickets”
  • “Problems transferring tickets to StubHub Purchaser”

Cards Question:

  • “Verify credit card”
  • “Credit card”
  • “Season tickets for st louos cardinsls”

Return/ Replace Question:

  • “Want to change account from deceased wife to me”

Website/ Application Question:

  • “Tkts purchased are listed on another site”

Other Question:

  • “Tickets wont get me in”
  • “Selling tickets”
  • “Cant get my tickets”

About

Top StubHub Services

Customer Care, Trade-In

Top StubHub Products

Concert Ticket, Baseball Ticket, Show Ticket

StubHub Pros and Cons

Pros: No pros, Concept of stubhub, Ease of buying, Instant downloaded tix, Need to talk to a human

Cons: Customer service, Not resolving issue, Ripped me off, Stub hub accepted no responsibility for issue, Issue not addressed in timely manner

Related Companies

Ebay, Gumtree, Ebay UK, Ebay Australia, Ebay Canada

Summary

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guaranteeâ„¢. Company partners include the New York Yankees, Chicago Bears and the University of Southern California along with nearly 60 teams in the NFL, MLB, NBA, NHL and NCAA complemented with music artists like Madonna and companies such as ESPN and American Express. StubHub is an eBay company. For more information on StubHub, visit www.stubhub.com. The corporate office of the company (not ticket pick-up) is based at
199 Fremont Street
Suite 300
San Francisco, CA 94105

StubHub reviews and complaints

StubHub is ranked 26 out of 213 in Tickets category

Area Served

USA

Payment Methods

VISAPayPalMasterCard

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