Contact StubHub Customer Service
StubHub Phone Numbers and Emails
Toll-Free Number:
-
(866) 788-2482
StubHub Emails:
StubHub Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
StubHub Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call StubHub is 8667882482. 84% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as StubHub may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
StubHub Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call StubHub is 8667882482. 84% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Saturday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as StubHub may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call StubHub mainly because of product/ service, request for information, shipping and delivery.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact StubHub is api.support@stubhub.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
StubHub Website:
StubHub Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
1412 W Broadway,
New York,
New York 10018,
United States
110 Charing Cross Road,
London,
England WC2H 0JP,
United Kingdom
Calle de Don Ramón de la Cruz,
28001 Madrid,
Spain
How Good is StubHub's Customer Service?
Summary of StubHub Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call StubHub?
Product/ Service Question:
- “Can’t access my ticket”
- “Can’t access ticket”
- “Cannot get tickets that I’ve paid for.”
Request for Information Question:
- “Question on parking pass & does d my purchase go through?”
- “Questions about a sell of tickets”
- “Enquiry about tickets”
Shipping and Delivery Question:
- “Tickets never shipped”
- “Ticket never delivered”
- “Tickets not delivered”
Refund Question:
- “Refund”
- “I want my money back. You guys owe me 43.60.”
- “To get my money back that they stole”
Payments and Charges Question:
- “No answer on dispute”
- “Disputed charge on my credit card”
- “My starhub prepaid topup problem”
Account Question:
- “Tix not in my AXS account concert is today!”
- “My money is gone from my account and I still haven’t received tickets”
- “Verify receipt of pdf tockets”
Activation/ Cancellation Question:
- “Cancel order”
- “Rod Wave was canceled”
- “Orders cancelled three times”
Return/ Replace Question:
- “Changed time of my venue”
- “Return”
- “Need replacement tickets”
Website/ Application Question:
- “Website issues”
- “Unable to download parking pass for event”
- “I can not Download/see my 2 Tickets!!!”
Employment Question:
- “Trying to sell tickets but stubhub is not working”
- “Cant find my tickets though I have followed all the directions given by stubhub online support.”
- “Stubhub tickets”
Cards Question:
- “Gift card”
- “Compromised card”
- “My card was charged and I don't know why”
Staff Question:
- “Customer service”
- “Service free”
- “My tickets I sold are sitting in open sales instead of completed. And when I call customer service I never get anyone who speaks enough english to understand what they are saying to me. Its very frustrating.”
Other Question:
- “Can’t get into the concert because they say tickets have been used by someone else”
- “I cannot locate my tickets”
- “My tickets”
Compare StubHub Customer Service To
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