Contact StubHub Customer Service
StubHub Phone Numbers and Emails
Toll-Free Number:
-
(866) 788-2482
StubHub Emails:
Contact Information
StubHub Website:
StubHub Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
1412 W Broadway,
New York,
New York 10018,
United States
110 Charing Cross Road,
London,
England WC2H 0JP,
United Kingdom
Calle de Don Ramón de la Cruz,
28001 Madrid,
Spain
StubHub Customer Service Reviews
Since they were sold.. They are terrible to deal with.
You can't get any decent customer service and phone reps are all foreign week struggle with the language... If you can get to one.
Ive purchased tickets Jan. 5th to Dallas Mavs VS Portland they confirmed tickets( but never got the tickets), it says tickets were sent to another email ( what email!
Crazy I know), then I order parking tickets which on picture seems close to the stadium(get there the parking on other side of interstate), so okay that too far went to a parking close to stadium paid $60(extra), so requested refund & received it in two days for the parking which was requested after game tickets. Now, Im still waiting on my game tickets on Jan. 23rd refund havent made it to my account. They say it takes 5-10 business days( Its pass that time frame) Im so over this company.
Terrible customer service they got attitude with me about my money. I will get my refund I dont care about any of that
How Good is StubHub's Customer Service?
Summary of StubHub Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call StubHub?
Shipping and Delivery Question:
- “Did not get my money”
- “Haven't received tickets”
- “Did not get my parking passes”
Request for Information Question:
- “Question about a ticket”
- “Questions regarding tickets”
- “Sales question”
Product/ Service Question:
- “I can't find my tickets or access them”
- “Fake tickets”
- “To inform that our wifi signal is poor since last Sunday when they change router.”
Refund Question:
- “I need a refund and didn't get my tickets”
- “No tickets, I want my money back”
- “Refund”
Payments and Charges Question:
- “Fraudulent tickets”
- “Charged for sold tickets”
- “Over charge for NFL tickets”
Account Question:
- “My sold tickets are not showing in my account”
- “My tickets are not in my account”
- “Trying to establish account256”
Activation/ Cancellation Question:
- “I want to cancel an order I just made”
- “Cancel”
- “Cancel ticket order”
Employment Question:
- “I want to move my concert ticket to stubhub app.”
- “Trying to get paid”
- “I want ask if you can add tickets to your international stub hub ticket order”
Cards Question:
- “Credit card”
- “Puchased tickets for the Cardinals v Phillies game yesterday.”
- “Not purchased tickets on my card”
Return/ Replace Question:
- “Change my seating”
- “Replacement Tickets”
- “Change tickets”
Website/ Application Question:
- “I want to sell my tickets together, but I can't enable that option on your website. I do not want my tickets to be sold separately.”
- “I received tickets i need to fedex, and the website won't allow me to change from eticket to print a shipping label”
- “Show in 4 hours I want to transfer from ticket master to your site to resell - I can't seem to make it happen”
Staff Question:
- “My tickets I sold are sitting in open sales instead of completed. And when I call customer service I never get anyone who speaks enough english to understand what they are saying to me. Its very frustrating.”
- “To find service center”
- “Emergency service”
Other Question:
- “Met tickets”
- “Amend sell price”
- “Dispute”
About
, , , ,
StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guaranteeâ„¢. Company partners include the New York Yankees, Chicago Bears and the University of Southern California along with nearly 60 teams in the NFL, MLB, NBA, NHL and NCAA complemented with music artists like Madonna and companies such as ESPN and American Express. StubHub is an eBay company. For more information on StubHub, visit www.stubhub.com. The corporate office of the company (not ticket pick-up) is based at
199 Fremont Street
Suite 300
San Francisco, CA 94105
StubHub is ranked 52 out of 285 in Tickets category
USA
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