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I purchased tickets for a soccer match almost a month ahead of time, to later find out that the match date had changed 2 days before I purchased them, but StubHub didn't update it, in fact it hadn't been updated until I emailed them to complain.The tickets are going...
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2.1
I liked
  • Concept of stubhub
I didn't like
  • And all the time and money spent
  • Completely ignored us and our complaints
#1240216
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StubHub - BEWARE Lacking customer experience

I'd look at their site and find a place to complain. Sure you can call customer service but they will give you their first name and no supervisor. never. it's a dead end to resolve an issue in a call center that is staffed with people who can not do anything for you. BEWARE. They take money from both sides of a transaction and if things go kafluee, you are out of luck. {{REDACTED}}
I didn't like
  • Not getting a refund for the bait and switch ticket i purchased
#1231707
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The cost of my tickets were 300% of face value and the Stub Hub fees were 50% of the ticket price. I will not use Stub Hub again. Had an issue with misplaced tix, Stub Hub was no help. The box office said they could reprint tix if they had been purchased via ticket...
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1.0
I didn't like
  • Lack of service
  • Price
  • No partnership with venue
#1229021
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These tickets were delivered to the wrong address and I have spent my evening chasing them down. This is ridiculous. You have no customer service, you don’t care if people receive their tickets and you charge a fortune ripping off sports fan with your ridiculous fees....
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1.0
#1214511
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I purchased tickets. Never received the tickets. Chatted, spoke to them for several hours and never could get the tickets transferred. I reported to Chase within 24 hrs to not pay. After 3 months of disputing Chase comes back to say Stubhub refuses to refund because...
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1.0
#1213077
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StubHub - Ripped me off
i bought 2 tickets for the world soccer to my client and his wife and they promised me to get the tickets before the endo of february and then they are playing around and saying until april and other agent saying you will get them in june and the crazy thing that there...
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I didn't like
  • Ripped me off
#1208382
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Sold tickets to tedeschi trucks Feb.24th 2018 at Ryman Auditorium .Ticketmaster had a ticket delay,so tickets were to come on Feb.23rd at 8pm print at home or mobile.on the 23rd they never said Print tickets like they were suppose to.so i wait they never came,i call...
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1.0
#1208296
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I got tickets to a baseball game on friday February 9th. Shortly after getting said tickets the company took my tickets away and said they will have a team reach out as to why. MIND YOU! When they take your tickets away from you they still charge your account. You then...
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#1188553
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We were so excited back in December when we purchase 5 tickets to see our favorite artist. These were tickets purchase for birthday and Christmas presents for friends and family. Today we receive an email saying that they were sorry for not being able to provide...
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1.0
#1185945
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DO NOT SELL ON STUBHUB. Stubhub has predatory policy to exploit unwary sellers & profit from their mistakes. They take 10% for tickets sold, but extort sellers for 40% penalty if they make an error in the listing. Buyers either get 100% refunded or new tickets if their...
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Anonymous
will_3033

UPDATE #1: no reply and no resolution.

1.0
#1172159
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