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I ordered (2) tickets for a total of $286 (including the StubHub $50 fee). First I received a confirmation by email that the transaction went through and "my tickets were on the way." The next day, I received another email stating that the tickets would arrive in two...
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2.0
I liked
  • Concept of stubhub
#1014030
Reply to reviews
What a nightmare my Stubhub experience has been. Long story short -- I listed tickets for Dear Evan Hanson in NYC. I listed my seat and row and uploaded the ticket. It was bought - and then the same day canceled. Okay, no big deal - until I received a message saying my...
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Anonymous
ANGRY

I am dealing with almost this exact same issue. I tried calling and being honest about a mistake and they still charged me $200 SO I guess the consumer gets their money back ...

1.0
I didn't like
  • Seller fraud
  • Customer service
  • Emails from claims dept
#992616
Reply to reviews
I purchased two tickets to Lights All Night on December 31st in Dallas, TX via Stubhub for $183.75 on 12/27/16. Upon receiving the electronic tickets the next day (12/28/16), I saw that the seller uploaded tickets to the El Paso, TX show rather than the Dallas one and...
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2.0
I liked
  • Phone staff
I didn't like
  • Issue not resolved
  • Customer service
  • Issue not addressed in timely manner
#982975
Reply to reviews

StubHub Tickets Review

StubHub
#711675
1.0
Details
Stub Hub stole $230 from me! They are complete liars!
Comment
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Website

StubHub Tennis Tickets Review

StubHub
#683297
4.0
Details
I purchased two seats to western open tennis. Section 719 seats 3 and 4. They are not together separate rows. Would never have purchased these if not together. Feel sellar was deceitful.
Comment
Show
Customer service
Diversity of Products or Services
Price Affordability
Website

Football Tickets Review

StubHub
#573268
Purchased football tickets from stub hub. Drove hours to get there just be told to go to will call my ticket didn't work. Will call was well aware. The company who sold the tickets to stub hub recalled all of them yet stub hub sold them anyways. Talk about a disappointing and fully embarrassing day. I will never use them again.
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Ticket Purchase Review

StubHub
#531901
StubHub ripped me off. I didn't realize I was not buying from a reputable place paid way too much for these *** tickets now they won't take them back I paid double also I've never bought a ticket but didn't have my name on it never ever again buy from StubHub
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So I bought a Coachella ticket for Spring 2017 at a whopping price of $553. I later decided I wanted to go to another festival so I listed my ticket back on Stubhub for a deal of $470, cutting my losses because I desperately need this money considering I'm a broke...
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1.2
#948301
Reply to reviews
Bought $600 tickets for a Bruins game for my husbands 30th birthday. They were sent to my old address and when i caed to get protection they said they would allow for a reprint but there was no garuntee that the other people wouldnt sit in our seats. So now Inhave the...
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2.4
#941300
Reply to reviews
I had tickets that I could not use, so I sold them. When I clicked on my activity to see if they were list it didn't show that they had been sold, so I posted them again. It let me post them multiple times, I was trying to sell them, and in my profile it showed that...
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I didn't like
  • Lack of transparency
  • Very unhappy
  • Customer service
#935532
Reply to reviews

site knowingly allows credit card fraud. they don't care. they just want the fees. did zero to resolve knowingly allowing fraud on my credit card. my bank denied the charge and they just kept lowering it until it got through. excuse was they were "investigating"...
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1.0
#925234
Reply to reviews
I had tickets listed on stubhub and Ticketmaster for a bit lower than average price to get them off my hands. They both sold around the same time and had to pay the difference off for StubHub. I called in to make sure that I just had to pay the difference for similar...
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2.1
#920450
Reply to reviews
Let me start by saying that I am usually a buyer and not a seller. I have used stubhub numerous times in the past to buy tickets and have never had an issue. This is my first time selling tickets and I have been completely scammed! I bought pit tickets to see my...
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Anonymous
Anonymous

This same issue occurred with my tickets to a sporting event. As you indicated, only the buyer has protection on the sale of the tickets and no fraudulent activity on behalf o...

1.0
#917953
Reply to reviews
Bought two tix for the FSU vs Ole Miss game in Orlando. Website showed I was in section P48, row 113, seats 33 & 32. After clicking and downloading I saw that the tickets also said SRO next to the section. But the ticket printed with rows and seat numbers. I bought...
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2.3
I liked
  • Customer service responded quickly
I didn't like
  • Did not take enough responsibility for misleading information
#913778
Reply to reviews