Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

What a nightmare my Stubhub experience has been.Long story short -- I listed tickets for Dear Evan Hanson in NYC.

I listed my seat and row and uploaded the ticket. It was bought - and then the same day canceled. Okay, no big deal - until I received a message saying my cc was charged $611 for non delivery of the tickets. HUH?

Finally spoke to someone who said I did not list the right section (it was mezzanine left) - but I was not given any option to list the section! This was a glitch with their system and now it's my fault? Again, I pleaded that they had no such option and they told me it was my responsibility to pay $611 for someones tickets. Huh?

Why am I being charged for their mistake? In all of the customer rep correspondence (and I use that title lightly) they kept saying I didn't deliver my tickets. But I did - their computer system is flawed and I am responsible.

All I could do is dispute with AMEX.I feel so violated and shocked that a company can operate like this.

Review about: Stubhub Website.

Reason of review: Poor customer service.

Monetary Loss: $611.

Preferred solution: Full refund.

I didn't like: Customer service, Emails from claims dept, Lack of transparency, Seller fraud.

Had an Experience with StubHub?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1326591

I am dealing with almost this exact same issue.I tried calling and being honest about a mistake and they still charged me $200 SO I guess the consumer gets their money back but, stub hub gets to keep my $200!!!!

And I have another transaction pending so it will be $400 and the tickets weren't even listed for that amount. I wish I knew someone to talk to so I could dispute these charges.

NEVER AGAIN!!!!I work with a lot of attorneys maybe a lawsuit is in order

You May Also Like

Viagogo Austria - Got ref off Viagogo Austria " look online to buy a ticket for manny pacquiao fights here in brisbane and i got directed to the Viagogo web site and is said on sale for cheaper..." Read more Ticketmaster - Don't purchase Credit Card Entry tickets for any event Ticketmaster "In Jan 2017 I purchased 4 tickets for U2: The Joshua Tree Tour 2017. At the time of purchase I did not realize that the type of ticket was a..." Read more Viagogo - outrageous lack of customer support Viagogo "I bought tickets to Amy Schumer's tour in Australia last year. She had to cancel due to ill health and I thought the refund would happen in its own time...." Read more Vivid Seats - MISREPRESENTATION OF FEES WHEN USING IPHONE APP Vivid Seats "Beware of using the Apple app for buying any tickets with Vivid, they do not disclose ALL their fees before checking out. I checked out thinking I was buying tickets..." Read more Quigley Concepts Event Management - Unprofessional Quigley Concepts Event Management "Made a complaint about Quigley Concepts Event Management about one of their staff who parks on a disabled parking at glendalough station. Number one she is NOT disabled. Number two..." Read more Airbnb - Air BNB sucks Airbnb "I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom. When I arrived there was a half empty case of eggs, milk, cookies, etc. There..." Read more Harvey Building Products - Harvey windows terrible staining.  compan won't replace Harvey Building Products "Harvey so-called lifetime warranty untrue. Be careful. I bought 30 or more windows in 2003 and within the first couple years several showed serious staining between the glass panes and..." Read more Experian - The free deep email web scan does not work Experian "Experian is currently promoting a deep web scan for your email and it sounds like a scam because I have submitted a second email and each time at the end..." Read more