StubHub
Reviews and Complaints
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Verified ReviewerTotal Rip off Website
- All of them
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets
Extremely disappointed. Bought 3 tickets to go see Nutcracker at the Performing Arts Ctre in Toronto on December 23rd.
I took my 2 young granddaughters to see it. I booked online and paid $612.00 for the 3 tickets. I believed I was getting main floor seats and even those seats were very expensive for me.I told them we had amazing seats and Nanny spent the money for a special memory. When I received my tickets they showed $63.00 on each of them and I now was way up in the balcony.
Extremely disappointed for them not so much for me. Also, I paid in US dollars which I had know idea had happened. I have never used Stub hub and never heard of it. When I went online to purchase tickets I thought I was purchasing from the Performing Arts Centre.
I am 68 years old and not tech savvy.
I feel so totally scammed. I have nothing good to say about Stub hub and will spread this negative experience every chance I can.
- I have never ever felt so cheated
Preferred solution: Price reduction
User's recommendation: Beware, would never purchase from them again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not issue refund for canceled event
- Bad customer service
- Will not refund money for canceled event
Preferred solution: Full refund
User's recommendation: Do not use stubhub
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are crooks!
- It makes it easy to get tickets
- Try to charge you everyway they can
Preferred solution: Full refund
User's recommendation: Rip off
They over charged me for a minor error
I will my money back, why I paid too much
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonI have not received my tickets
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Experience
0
I had the absolute worst experience from the very beginning. First I was skeptical with it took 2 days to get tickets that were fraud.
Im at the event with my young family and cant retrieve my tickets ...unbelievable!! It was cold customer service reps are very hard to understand and couldnt help me..This was so bad CEO Eric H. Baker needs to know about this. I almost had a heart attack.
I do not want a voucher because i will never purchase using Stubhub ever again..
I need to talk to someone who I can understand and who can understand me...
my family deserves a credit for at least twice the amount paid. I ended up paying twice the amount in the cold so that we can watch the event..
I need a call back or I will flood social media about my experience
Rocky LaGioia
630 742 ****
rockyalagioia@***.net
Rocky LaGioia
GMC Realty
630-742-****
rlagioia@***.com
- Too much to list horrible customer svc service all ree
Preferred solution: I paid twice the money at the stadium in the cold with my yiung family.. I need that refunded
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy tikets
Preferred solution: I want to make sure you have not sale my tikets
User's recommendation: Becarfull with this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy the ready time change
Over charge for NFL tickets
- No pros
- Hidden fees and false price advertising
Preferred solution: Price reduction
User's recommendation: Use Ticket Master
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely horrendous experience
I had the absolute worst experience from the very beginning. First I was skeptical with it took 2 days to get tickets that were fraud.
Im at the event with my young family and cant retrieve my tickets ...unbelievable!! It was cold customer service reps are very hard to understand and couldnt help me..This was so bad CEO Eric H. Baker needs to know about this. I almost had a heart attack.
I do not want a voucher because i will never purchase using Stubhub ever again..
I need to talk to someone who I can understand and who can understand me...
my family deserves a credit for at least twice the amount paid. I ended up paying twice the amount in the cold so that we can watch the event..
I need a call back or I will flood social media about my experience
Rocky LaGioia
630 742 ****
rockyalagioia@***.net
- Horrible customer service
Preferred solution: Mailed
Completely Stolen Money
On May 15, 2023, I purchased tickets from StubHub for $158.51 via PayPal for "Celebrating David Bowie - Live in Concert (feat. Peter Murphy & more)", which was scheduled for Monday Oct 16, 2023.
The show was cancelled and StubHub denied my refund.
I filed a complaint with PayPal, which was denied on 11/4/23 BECAUSE StubHub told them that it wasn't cancelled, even though I have an email from them confirming it.
StubHub then stated in chat, on the phone, and email that I would receive a FULL REFUND within 3-4 weeks. But they NEVER have refunded me and EVERY TIME I call they tell me that they'll refund me in 3-4 weeks.
I'll NEVER use PAYPAL and NEVER purchase tickets using Stubhub!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaRefund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid parking
- Charge you a 100 for free parking
Preferred solution: Full refund
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